Patient Declaration of Values
Almost a decade ago, in compliance with the Ontario government’s Excellent Care for All Act (ECFAA), KDH developed a “Patient Bill of Rights” in consultation with community stakeholders, and made it public. Our Patient Bill of Rights was a series of statements designed to reflect our commitment to patient-focused care, and clarified what patients could expect from KDH.
In light of our significant efforts in recent years to deliver Patient and Family Centred Care in its fullest form – partnership with patients, both in their care and at our decision-making tables – we decided it was time to review our Patient Bill of Rights. As a result of our organizational commitment to Patient and Family Centred Care, we now have a Patient and Family Advisory Committee (PFAC) made up of volunteer Patient and Family Advisors, and it was this group that took on the task of reviewing the statements.
The results of their work can be seen in the new “Patient Declaration of Values” outlined in the infographic below. Note that, like those of many other Ontario hospitals, the KDH Bill of Rights has evolved into a Declaration of Values. It is a series of statements about what our patients value.
Open ProfileStaff ProfileNadia RobinsonPatient Registration/Health Records Clerk
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1,300
comfort dolls handed out to KDH’s littlest ER patients
since the project began
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“I was fortunate enough to have my Total Hip Arthroplasty at KDH. I experienced warm and lovely care everywhere from the moment I walked in until I was discharged. I’d like to express my deep gratitude to the staff on the inpatient surgical unit. The nursing care was exceptional and made a huge difference to my recovery. They always responded to calls and concerns and were kind and supportive at every step (literally and figuratively) in the process. I'd like to give particular mention to Sharon. As a patient, I particularly enjoyed her expertise and confidence in helping me to progress to the next step. She is a quiet, valuable asset to your hospital.”
