Patient and Family Centred Care at KDH

A fundamental shift has taken place in our healthcare system – a shift that moves health care teams from doing something for or to a patient to partnering with the patient in her or his care. This model is known as Patient and Family Centred Care, and extends beyond the care setting to the organization’s decision-making tables.

The core principles of Patient and Family Centred Care are dignity and respect, information sharing, participation, and collaboration. The benefits of Patient and Family Centred Care are increased quality of care, enhanced patient safety, and higher satisfaction, among both patients and staff.

As an organization, KDH has identified patient and Family Centred Care as a guiding principle, and we have committed to partnering with patients, both in their care and in the design, delivery, evaluation and improvement of our health services.

We wrote a Patient and Family Engagement Strategy to guide us in that work. An important part of the strategy is our campaign called, ‘The Patient Experience Starts Here’, which is designed to further embed a culture of Patient and Family Centred Care at KDH.  Learn more about our campaign.

As part of our campaign, we’ve made two videos celebrating Patient and Family Centred Care at KDH: ‘The Patient Experience Starts Here: What That Means to Me’; and ‘The Patient Experience Starts Here: Culture in Action’. Watch both below.

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Open ProfileHeather Graham

Open ProfileStaff ProfileHeather GrahamRegistered Nurse

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“I am writing this email in regards to my recent shoulder surgery experience. I would like to inform you that you should be very proud of the great team you have formulated; from the screening person to the surgical day nurses, the anesthetist and surgeon, everyone was outstanding. All your staff should be given accolades for their outstanding care and professionalism. The ability of that staff to perform their duties under the duress of the pandemic is one thing, but to provide this level of care should not go unnoticed and I thank each of them for making my brief stay as comfortable and positive as possible. Thank you all for your efforts and keep up the great work; we all appreciate it!”

Mike