Patient and Family Centred Care at KDH

A fundamental shift has taken place in our healthcare system – a shift that moves health care teams from doing something for or to a patient to partnering with the patient in her or his care. This model is known as Patient and Family Centred Care, and extends beyond the care setting to the organization’s decision-making tables.

The core principles of Patient and Family Centred Care are dignity and respect, information sharing, participation, and collaboration. The benefits of Patient and Family Centred Care are increased quality of care, enhanced patient safety, and higher satisfaction, among both patients and staff.

As an organization, KDH has identified patient and Family Centred Care as a guiding principle, and we have committed to partnering with patients, both in their care and in the design, delivery, evaluation and improvement of our health services.

We wrote a Patient and Family Engagement Strategy to guide us in that work. An important part of the strategy is our campaign called, ‘The Patient Experience Starts Here’, which is designed to further embed a culture of Patient and Family Centred Care at KDH.  Learn more about our campaign.

As part of our campaign, we’ve made two videos celebrating Patient and Family Centred Care at KDH: ‘The Patient Experience Starts Here: What That Means to Me’; and ‘The Patient Experience Starts Here: Culture in Action’. Watch both below.

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"After three months of convalescent care at KDH, my wife and I wanted to take a moment to express our sincere gratitude and appreciation for all the care staff who attended to me during my stay. From the moment I arrived at the unit, I was struck by the welcoming and compassionate atmosphere. I would like to extend a special thank you to every member of the care staff for your helpfulness and kindness. You all played an important role in aiding my recovery, not just physically but also emotionally. What sets this convalescent unit apart is the genuine care and concern shown towards residents. I never once felt like just a bed number but rather an individual who was valued and respected. The encouragement given to residents to improve their health and engage in social activities also greatly enriched my experience. I made new friends and created lasting memories. I cannot thank you enough for your unwavering support. I will always remember my time there with fondness, thanks to the wonderful care staff who made it a home away from home. Thank you for everything."