Patient and Family Centred Care at KDH

A fundamental shift has taken place in our healthcare system – a shift that moves health care teams from doing something for or to a patient to partnering with the patient in her or his care. This model is known as Patient and Family Centred Care, and extends beyond the care setting to the organization’s decision-making tables.

The core principles of Patient and Family Centred Care are dignity and respect, information sharing, participation, and collaboration. The benefits of Patient and Family Centred Care are increased quality of care, enhanced patient safety, and higher satisfaction, among both patients and staff.

As an organization, KDH has identified patient and Family Centred Care as a guiding principle, and we have committed to partnering with patients, both in their care and in the design, delivery, evaluation and improvement of our health services.

We wrote a Patient and Family Engagement Strategy to guide us in that work. An important part of the strategy is our campaign called, ‘The Patient Experience Starts Here’, which is designed to further embed a culture of Patient and Family Centred Care at KDH.  Learn more about our campaign.

As part of our campaign, we’ve made two videos celebrating Patient and Family Centred Care at KDH: ‘The Patient Experience Starts Here: What That Means to Me’; and ‘The Patient Experience Starts Here: Culture in Action’. Watch both below.

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“Dr. Hosseini treated my adult son, Matthew, in the ER when he was brought in by ambulance. Matthew had experienced an episode involving a rapid, irregular heartbeat resulting in him losing consciousness at home. Dr. Hosseini treated him with the utmost care. She had a number of tests performed which left his diagnosis a little unclear but concerning to her. She consulted with the Heart Institute and he was sent there overnight. They did further tests including scheduling an angiogram. Before they could perform the angiogram, he had another episode. They quickly sent him for the angiogram and discovered a 95% blockage of his left ventricular main artery. They then inserted a stent. We feel that Dr. Hosseini saved Matthew’s life. If she had not followed her instincts that he should be at the Heart Institute that night he might not have survived. She is to be commended for her caring professionalism. We cannot thank her enough.”

Debbi