What Our Patients Have To Say
“It is with immense gratitude that we write to express our appreciation for our mother’s recent inpatient stay. Georgina was admitted through the ER and spent a few weeks on the inpatient medical unit before being transferred to Convalescent Care. She is 89 years of age. It is quite safe to say that her care at KDH was exemplary from her time in the ER to her organized discharge just over three months later. Our family would like to extend our warmest thanks to all the nurses, RPN's, and dietary staff who were involved in her care. We are also most grateful for the care and excellence provided to her daily by the Occupational Therapist and the Physiotherapy Team. KDH delivers excellence in the care of our aging population with a client-centred approach, with very driven teams, not only to complete daily tasks but to accomplish patient goals."
Georgina’s family
“I wanted to tell you how truly grateful I am for the Clinics at KDH. Almost a year of injections for pain in Dr. Jamal’s clinic have been quite successful and after last Friday's appointment, I am now on "remit" until November. Through Dr. Jamal I was referred to Dr. Fox, who diagnosed Carpal Tunnel Syndrome in my right wrist, for which I had surgery with Dr. Chan – all through your Clinic system. Everyone in the Clinics has been so helpful and kind throughout this: Kerry and Chrissie at the door and June in Bookings. They have made my visits easier and contributed to my recovery. I feel they are friends, as well as the doctors. KDH is a great hospital with wonderful people. Carry on!”
Lois
“This letter is written to express my utmost appreciation and heartfelt thanks to the Emergency Team at KDH. Last Tuesday morning I received a phone call from my teenage son Markus’s school informing me that he had inadvertently eaten a cookie containing peanuts. As he has a life-threatening peanut allergy, this was an immediate cause for concern. Markus was taken to the ER and immediately given a dose of norepinephrine, followed by an infusion after he had a second reaction. Markus was transferred to CHEO by ambulance later in the afternoon. As you can imagine, this was an incredibly impactful experience for Markus and my entire family. We have such respect for the wonderful work of the Emergency Team at KDH, to whom Markus owes his life. Everyone was caring, kind and professional. Special thanks go to Dr. Pelletier, Dr. Jones, and nurses Catherine, Heather, and Melissa."
Margret
“Dr. Hosseini treated my adult son, Matthew, in the ER when he was brought in by ambulance. Matthew had experienced an episode involving a rapid, irregular heartbeat resulting in him losing consciousness at home. Dr. Hosseini treated him with the utmost care. She had a number of tests performed which left his diagnosis a little unclear but concerning to her. She consulted with the Heart Institute and he was sent there overnight. They did further tests including scheduling an angiogram. Before they could perform the angiogram, he had another episode. They quickly sent him for the angiogram and discovered a 95% blockage of his left ventricular main artery. They then inserted a stent. We feel that Dr. Hosseini saved Matthew’s life. If she had not followed her instincts that he should be at the Heart Institute that night he might not have survived. She is to be commended for her caring professionalism. We cannot thank her enough.”
Debbi
“I would like to thank and compliment all the staff we encountered at our visit to the ER yesterday with our 11-year-old son. Everyone we encountered was wonderful from the screener at the door to the doctor. In particular Dr. Brisebois was amazing, leaving no stone unturned to ensure our son didn't have any underlying issues. Valetta and all the other nurses were so helpful. We could see everyone was working flat out but they all had time and patience for us.”
Melanie
“I had surgery at KDH for a knee injury. The experience I had was like no other. The video of what to expect was superbly done and put me at ease before I arrived. The greeter was welcoming and had a great sense of humour. I could tell he really enjoyed his job! The nurse who took care of me explained everything that would happen. I shared with her my fear of IVs and she used a small needle and distracted me so I felt only a pinch. Dr. Marshall explained the procedure and what would happen. He wheeled me into surgery and the people in the OR all introduced themselves and told me what they do. After the surgery, another nurse was there when I opened my eyes and she could see I was confused so she told me it was ok to go back to sleep for a little while. Later, she made sure I was ready to go. I work in the Human Resources field, and I would love to know more about how you create a culture where everyone wants to be at work and be their best selves!”
Christina
“I was fortunate enough to have my Total Hip Arthroplasty at KDH. I experienced warm and lovely care everywhere from the moment I walked in until I was discharged. I’d like to express my deep gratitude to the staff on the inpatient surgical unit. The nursing care was exceptional and made a huge difference to my recovery. They always responded to calls and concerns and were kind and supportive at every step (literally and figuratively) in the process. I'd like to give particular mention to Sharon. As a patient, I particularly enjoyed her expertise and confidence in helping me to progress to the next step. She is a quiet, valuable asset to your hospital.”
Terry
“My two-year-old daughter and I were in the KDH emergency department last night and we were gifted the sweetest little knitted doll. It really made all the difference to my daughter. I would very much like to thank the people that make the dolls and donate to their supplies, and am wondering if it’s possible to get the name of the person who knitted this one so we can name it after them.”
Terri
“I am writing this email in regards to my recent shoulder surgery experience. I would like to inform you that you should be very proud of the great team you have formulated; from the screening person to the surgical day nurses, the anesthetist and surgeon, everyone was outstanding. All your staff should be given accolades for their outstanding care and professionalism. The ability of that staff to perform their duties under the duress of the pandemic is one thing, but to provide this level of care should not go unnoticed and I thank each of them for making my brief stay as comfortable and positive as possible. Thank you all for your efforts and keep up the great work; we all appreciate it!”
Mike
“So surgery went wonderfully and I absolutely loved every single person at the Kemptville Hospital!! Dr. Pickell was amazing and the anesthesiologist was so fun, so kind, so absolutely over the top perfect!! I have a son who has had more than 100 surgeries and I have been there until he fell asleep for most of them and we have never experienced the kind of over-the-top professionalism and kindness the way I did on Monday.”
Hélène
59,277
total number of patients seen at KDH last year
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“I am writing this email in regards to my recent shoulder surgery experience. I would like to inform you that you should be very proud of the great team you have formulated; from the screening person to the surgical day nurses, the anesthetist and surgeon, everyone was outstanding. All your staff should be given accolades for their outstanding care and professionalism. The ability of that staff to perform their duties under the duress of the pandemic is one thing, but to provide this level of care should not go unnoticed and I thank each of them for making my brief stay as comfortable and positive as possible. Thank you all for your efforts and keep up the great work; we all appreciate it!”
