“I felt compelled to send a note. I received a total hip at KDH three weeks ago. The experience was fantastic. I was quite stressed about the whole event and the team at KDH put me at ease very quickly. As I arrived I was looked after by Mary-Pat in the prep area. She was great – clear and reassuring in all of her communications and what I needed to do. I immediately felt more comfortable. Dr. Dave the anesthetist was great as well. He was confident, clear and experienced and after him giving me a spinal I really don’t remember a thing. Thanks to Dr. Grammatopoulos for the new hip – three weeks in and things are going well. I would give KDH a mark of 110%. I felt well cared for and the people I dealt with were professional, caring and provided great support.”
Mark
“My two-year-old daughter and I were in the KDH emergency department last night and we were gifted the sweetest little knitted doll. It really made all the difference to my daughter. I would very much like to thank the people that make the dolls and donate to their supplies, and am wondering if it’s possible to get the name of the person who knitted this one so we can name it after them.”
Terri
“I’d like to share about the beautiful experience I had in your ER last week. To begin, the woman at the COVID screening station was so kind and understanding. She even allowed my five-year-old and myself to sit outside for our lunch, so I could give him some fresh air and room to move around. Our time with Dr Brisebois was possibly the best experience I’ve ever had with a physician. He was so kind and patient. He listened to my concerns as a parent. He validated our experience and shared plenty of information, and was just a rare gem in the medical field.”
Jacquelyn
“I wanted to tell you how truly grateful I am for the Clinics at KDH. Almost a year of injections for pain in Dr. Jamal’s clinic have been quite successful and after last Friday's appointment, I am now on "remit" until November. Through Dr. Jamal I was referred to Dr. Fox, who diagnosed Carpal Tunnel Syndrome in my right wrist, for which I had surgery with Dr. Chan – all through your Clinic system. Everyone in the Clinics has been so helpful and kind throughout this: Kerry and Chrissie at the door and June in Bookings. They have made my visits easier and contributed to my recovery. I feel they are friends, as well as the doctors. KDH is a great hospital with wonderful people. Carry on!”
Lois
“So surgery went wonderfully and I absolutely loved every single person at the Kemptville Hospital!!
Dr. Pickell was amazing and the anesthesiologist was so fun, so kind, so absolutely over the top perfect!! I have a son who has had more than 100 surgeries and I have been there until he fell asleep for most of them and we have never experienced the kind of over-the-top professionalism and kindness the way I did on Monday.”
Hélène
“I would like to extend a sincere thank you to all the physicians, nurses, nursing aides, dietary, environmental services, lab, and diagnostic imaging staff, and many others who helped so much to make my stay in March so much easier for me. It was a worrying time for me and my family. There was not a single staff member at any time who did not make me feel more at ease and well cared for. I am still finding ways to cope with my condition and slowly but steadily improving with the regular support of my doctors and remain cautiously optimistic, but it looks like a long road ahead. I learned a lot while I was being cared for, particularly about the value of those small instances of human kindness. I wanted to express my appreciation for all the dedicated work everyone at KDH does.”
Nancy
“This letter is written to express my utmost appreciation and heartfelt thanks to the Emergency Team at KDH. Last Tuesday morning I received a phone call from my teenage son Markus’s school informing me that he had inadvertently eaten a cookie containing peanuts. As he has a life-threatening peanut allergy, this was an immediate cause for concern. Markus was taken to the ER and immediately given a dose of norepinephrine, followed by an infusion after he had a second reaction. Markus was transferred to CHEO by ambulance later in the afternoon. As you can imagine, this was an incredibly impactful experience for Markus and my entire family. We have such respect for the wonderful work of the Emergency Team at KDH, to whom Markus owes his life. Everyone was caring, kind and professional. Special thanks go to Dr. Pelletier, Dr. Jones, and nurses Catherine, Heather, and Melissa."
Margret
“I would like to thank and compliment all the staff we encountered at our visit to the ER yesterday with our 11-year-old son. Everyone we encountered was wonderful from the screener at the door to the doctor. In particular Dr. Brisebois was amazing, leaving no stone unturned to ensure our son didn't have any underlying issues. Valetta and all the other nurses were so helpful. We could see everyone was working flat out but they all had time and patience for us.”
Melanie
“Dr. Hosseini treated my adult son, Matthew, in the ER when he was brought in by ambulance. Matthew had experienced an episode involving a rapid, irregular heartbeat resulting in him losing consciousness at home. Dr. Hosseini treated him with the utmost care. She had a number of tests performed which left his diagnosis a little unclear but concerning to her. She consulted with the Heart Institute and he was sent there overnight. They did further tests including scheduling an angiogram. Before they could perform the angiogram, he had another episode. They quickly sent him for the angiogram and discovered a 95% blockage of his left ventricular main artery. They then inserted a stent. We feel that Dr. Hosseini saved Matthew’s life. If she had not followed her instincts that he should be at the Heart Institute that night he might not have survived. She is to be commended for her caring professionalism. We cannot thank her enough.”
Debbi
Went to KDH for a mammogram today. So very impressed at the way things were handled when I arrived. Pertinent questions and screening. Very professional. Felt safe and secure. Kudos to all the staff there! Highly recommend you folks as always.”
Sue
